Returns & Exchanges
At HeliDirect, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging and include the packing slip to ensure faster processing once it reaches our warehouse.
Ship It Back
Print the prepaid shipping label provided through our portal and drop your package off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned garments, we will issue a refund to your original payment method or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing